CommVault® Services and Support

 
 

CommVault® Services and Support

CommVault® Support

  • "CommVault is a one stop enterprise solution and a great fit for our organization... But perhaps the single best part of CommVault is their stellar support. I really feel that we have a partner in CommVault that is always a phone call away with a fast response by a very knowledgeable technician, and an advanced engineer when called for."
    - IT Professional, Federal Government
  • "CommVault's technical support staff went above and beyond the scope of duty to assist us through the first couple of days following our installation."
    - B.J. Pugh, IT Manager, Amstar Group, LLC
  • "The instructor was one of the best instructors I have had in a long time. He is incredibly knowledgeable and his personality is well suited to teaching."
    – Jeff Keenan, Gibraltar Industries
  • "The instructor was very good. Her delivery was excellent. She made the class very interesting."
    – Obi Ndubuisi, Johns Hopkins University
  • "The instructor was great and very willing to help out all students who needed assistance."
    – Tony Wong, Lockheed Martin IT
  • "Great instructor-enjoyed the class! He followed up on questions, was knowledgeable and was never boring."
    – Mark Horning, Markwest Hydrocarbon, Inc.
  • "The instructor was a very good and allowed the class to be centered around the needs of my company."
    – Peter McLaughlin, Momenta Pharmaceuticals
  • "To enhance the capabilities of our 7x24 operations staff, we brought CommVault in for CommVault System Administrator training... now offer 7x24 coverage of our Data Center by certified CommVault administrators. Needless to say, our backups have never run better."
    – Brant Burington, Sharp Systems
  • "Completing CommVault's online system administrator course has been an immense help in my day to day duties, and has vastly increased my knowledge and understanding of our existing Commcell."
    – Eric Scheffler, General Dynamics USA
  • "Great instructor! Good resourcing and knowledge. I felt like he wrote the software himself!"
    – Roderick Dotson, VA MHCS
  • "The instructor really knew his stuff and was very happy to answer my many questions."
    – Dan Cramer, CHS Inc.
  • "The Instructor did an excellent job of conveying the material in an understandable way."
    – Otto Morales, Dannon USA
  • "The instructor was one of the best instructors I have had. He also gave me pointers that fixed three issues on our CommCell during the week of the class! Truly a pleasure having him as an instructor."
    – Joe Edwards, DC Water and Sewer Authority
  • "Our Implementation went very well and I am very satisfied with the overall engagement."
    – Joe Jancart, National Real Estate IS
  • "I would like to commend your consulting engineer on an excellent upgrade... we are pleased with the professional services we received and look forward to future engagements with CommVault."
    – Greg Woelffer, San Francisco General Hospital
  • "Your consulting engineer provided an outstanding level of customer service... his positive attitude, patience and ability to educate me... left me with great confidence to take care of our backup infrastructure."
    – Scott Cordeau, SPAWAR Atlantic
  • "...we are a new CommVault customer and had our onsite installation completed last week. I want to compliment the consulting engineer and CommVault for the depth of knowledge, experience and level of professionalism..."
    – Kevin Madsen, Stanley Consultants, Inc.
  • "Your consulting engineer did a great job... very knowledgeable about CommVault backups and was able to easily accomplish all the things that we felt were really important in making this a successful engagement."
    – Patrick Schilling, Aperio CI, Inc.
  • "Your consulting engineers were great, they covered everything they were supposed to and answered any questions we had."
    – Gary Ferguson, Columbia College
  • "Your consulting engineer... was excellent, well trained and advised my team on operations."
    – Craig Cumbow, Dawn Foods
  • "Your consulting engineer did an excellent job in getting the software installed and training our people, I would recommend him to anyone in the future for an implementation."
    – Greg Koepfer, DTR Industries
  • "This has been one of the best and most productive new product installations I have experienced at Fitchburg State."
    – Sherry Horeanopoulos, Fitchburg State University
  • "CommVault's professional services and project management experience helps to ensure a successful deployment everytime."
    – John Chirhart, info|RELIANCE
  • "Your consulting engineer was very knowledgable of CommVault and did a fine job working with me on the assessment."
    – J. Yvonne Norris, LimNorris
  • "The support service was some of the best I've received in years from an organization."
    – Jessie Daly, Isis Pharmaceuticals
  • "The technical support engineer did a great job of understanding the problem... was very knowledgeable of the issue and provided a quick, accurate and thorough response to my issue."
    – Zachary Knaus, J&B Group
  • "Your product and support are great. We have not looked back since we switched from Symantec Backup Exec."
    – Matt Hall, Kelly and Associates Insurance Group
  • "I was very impressed with your technical support engineer's knowledge of the system."
    – Tony Davis, Next Action Corp
  • "I am very happy with the Support experience. Whenever the discussion of CommVault comes up I always praise Support as one of the best-selling points (besides the product and functionality)."
    – Thomas Sorensen, Nycomed US Inc.
  • "Your technical support reps are just about the best that any customer can ever hope to get..."
    – Michael O'Brien, Sarofim
  • "I have rarely found a group of people as talented, knowledgeable, helpful and accountable as the support staff at CommVault."
    – Tibor Knauz, Jr., SANFORD, L.P.
  • "The support from the CommVault is simply superb... awesome... the best I have experienced."
    – Narasimha Reddy Sathi, Shell IT International
  • "Overall, I have been extremely satisfied with CommVault technical support."
    – Scott Cooper, Spotsylvania
  • "'Super-dooper-fantasterrific', and then some."
    – Eric Keller, Warnarco
  • "CommVault’s tech support is outstanding and we particularly appreciate how they explain everything so we can do it ourselves next time."
    - Ron Gonzales, BCBGMAXAZRIAGROUP
  • "I couldn't have asked for more...great tech, perfect attitude, lots of knowledge."
    – William Fisbee, Abiomed
  • "GREAT SUPPORT and help, very timely too."
    – Steve Beach, Aramark Cor
  • "I was very... pleased with your support team... My problems were either resolved or I received training... and they showed me the way to do it correctly. They supported me... with a friendly and caring attitude which... is very rare. And they checked back... to make sure all was well."
    - Gregory Gavin, Baystate Health Systems
  • "The instructor was one of the best instructors I have had in a long time. He is incredibly knowledgeable and his personality is well suited to teaching."
    – Jeff Keenan, Gibraltar Industries
  • "Your technical support engineer was knowledgeable and provided good training."
    – Tony Wong, Bolling AFB
  • "Your technical support engineer was very knowledgeable of your product...very conscious of our need for uptime... I am very satisfied at the results I get from his work."
    – John Thrumston, Capitol Region Health Care
  • "CommVault escalation engineers are the best in the industry... very quick to resolve the issue."
    – Rick Phillips, Comdata Corp
  • "Your technical support engineer was very courteous, professional and showed concern for resolving our issue in a timely manner."
    – Farshid Eslami, Corinthian Colleges
  • "Your technical support engineers were great!!"
    – Dennis Ferguson, Crossroads Systems Inc.
  • "Very impressed with the technical support I received."
    – Meb Manek, Financial Services Commission Ontario (FSCO)
  • "Excellent service – I was asked by an outside party considering CommVault, how the support was – told them you should be the benchmark for others."
    – Patti Henderson, Givens Pursley
  • "Your technician was extremely knowledgeable, helpful and completed all of my requests and issues in a timely manner."
    – Greg Fink, Imperial Palace Hotel and Casino

CommVault® Services exemplify the value and benefits that customers have come to expect from CommVault. Our global team of consultants, architects, and engineers help our customers overcome the inherent challenges of independently designing, planning and building-out modern data and information management environments.

Consulting Services

Consulting Services

The Consulting Services organization is an experienced team of trusted advisors who help clients understand their current environment, envision a pragmatic future state, and develop architectures and processes to realize their goals. Our industry specialists lead clients on transformational journeys with proven, consultative methods in the areas of Modern Data Protection, Archive & Compliance, Disaster Recovery and Operations Optimization. More »

Professional Services

Professional Services

CommVault Professional Services extend customer capabilities by providing design, deployment, installation, start-up, remote monitoring and management of Simpana software. Clients select from our team of seasoned experts to augment and enhance their own IT staff. This enables them to implement and operate truly unified Simpana software environments that deliver exceptional business value through proven CommVault methodologies and expertise. More »

Education Services

Education Services

Our Education Services enable customers to rapidly develop mastery of Simpana software capabilities so they can intelligently manage data and information across heterogeneous applications, virtual servers, operating systems and infrastructure from a single console. A role-based curriculum is mapped to a multi-tiered certification program to better enable personal and professional growth. Customers can maximize their effectiveness for a range of budget and schedule requirements with instructor-led classrooms, eLearning and on-site learning options. More »

Support Services

Support Services

Support Services is a tightly integrated combination of people, processes, and technologies that customers trust to optimize operations, meet stringent service levels, obtain professional success and achieve the full value of Simpana software, regardless of time or location. More »

ROMS

ROMS®

(Remote Operations Management Service)
A cloud-based service that provides the enterprise with the necessary automation to help drive out cost and risk from data protection operations. You can connect to your ROMS®dashboard from any location in the world—accessing real-time data protection operations information and trends in an easy-to-use GUI-driven dashboard. More »
 

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