Worldwide Support Offices

The Americas

 1 Commvault Way
Tinton Falls, NJ 07724
United States

Asia Pacific & Japan

 175 Liverpool Street
Level 4, Sydney NSW 2000

Asia Pacific & Japan

 1271 Yurakucho, Chiyoda-ku
Suite 152 12th Floor
Yurakucho ITOCIA
Tokyo 100-0006 Japan


 Apex Plaza
Forbury Road
Reading, Berkshire
United Kingdom RG1 1AX


 Room 2618 Tower B,
Gemdale Plaza No.91, Jianguo Road
Chaoyang District, 100020 Beijing China

Telephone Support

Customers with a valid maintenance contract can access our telephone support hotline 24 hours a day 7 days a week (including U.S. holidays) by dialing:

North America

Toll Free  +1 877-780-3077
Direct  +1 732-571-2160

Latin America

Brazil  0-800-892-2288
Colombia  01-800-710-2063
Mexico  01-800-681-1581


Belgium  0800-79392
Denmark  8088-9260
France  0800-918893
Germany  0800-1012330
Ireland  1-800-608178
Israel  1-809-494177
Italy  0800 782147
Netherlands  0800-0227402
Portugal  800-8-14516
Russia  8-800-100-9423
Saudi Arabia  8008444077
South Africa  080-09-81256
Spain  0900-991600
Sweden  0200-896316
Switzerland  0800-836023
United Arab Emirates  80004442334
United Kingdom  0800-9171424
Other EMEA Countries  +441189522030

Asia Pacific & Japan

Australia  1300 368 528
India  1800-419-2951
Japan  0120-938-003
Korea  61-2-9261-8110
Malaysia  1-800-813-686
New Zealand  0800447342
Singapore  800-101-2206
Thailand  001-800-13-204-2904


China  400-818-5908
Hong Kong  800-906-128

Before placing your call to support, please have the following information ready. This will significantly speed up the support response process and enable Commvault to serve you better.

  • Company Name
  • Your Name and Contact information (phone and email)
  • CommCell-ID
  • Product Release Version
  • A brief description of the problem and any relevant error information, including the Job ID

Non-Maintenance Customers
Customers who do not have a maintenance agreement with Commvault will have limited access to technical resources. Commvault will respond on a Time & Material basis with "best effort" only upon receipt of a Purchase Order or Credit Card.

(Our goal is to answer your call within 2 minutes)