Support

Worldwide Support Offices

The Americas

 1 Commvault Way
Tinton Falls, NJ 07724
United States

Asia Pacific & Japan

 175 Liverpool Street
Level 4, Sydney NSW 2000
Australia

Asia Pacific & Japan

 1271 Yurakucho, Chiyoda-ku
Suite 152 12th Floor
Yurakucho ITOCIA
Tokyo 100-0006 Japan

EMEA

 Apex Plaza
Forbury Road
Reading, Berkshire
United Kingdom RG1 1AX

China

 Room 2618 Tower B,
Gemdale Plaza No.91, Jianguo Road
Chaoyang District, 100020 Beijing China


Telephone Support

Customers with a valid maintenance contract can access our telephone support hotline 24 hours a day 7 days a week (including U.S. holidays) by dialing:

North America

Toll Free  +1 877-780-3077
Direct  +1 732-571-2160

Latin America

Brazil  0-800-892-2288
Colombia  01-800-710-2063
Mexico  01-800-681-1581

EMEA

Belgium  0800-79392
Denmark  8088-9260
France  0800-918893
Germany  0800-1012330
Ireland  1-800-608178
Israel  1-809-494177
Italy  0800 782147
Netherlands  0800-0227402
Portugal  800-8-14516
Russia  8-800-100-9423
Saudi Arabia  8008444077
South Africa  080-09-81256
Spain  0900-991600
Sweden  0200-896316
Switzerland  0800-836023
United Arab Emirates  80004442334
United Kingdom  0800-9171424
Other EMEA Countries  +441189522030

Asia Pacific & Japan

Australia  1300 368 528
India  1800-419-2951
 040-6654-0300
Japan  0120-938-003
Korea  61-2-9261-8110
Malaysia  1-800-813-686
New Zealand  0800002032
 0800447342
Singapore  800-101-2206
Thailand  001-800-13-204-2904

China

China  400-818-5908
Hong Kong  800-906-128

Before placing your call to support, please have the following information ready. This will significantly speed up the support response process and enable Commvault to serve you better.

  • Company Name
  • Your Name and Contact information (phone and email)
  • CommCell-ID
  • Product Release Version
  • A brief description of the problem and any relevant error information, including the Job ID

Non-Maintenance Customers
Customers who do not have a maintenance agreement with Commvault will have limited access to technical resources. Commvault will respond on a Time & Material basis with "best effort" only upon receipt of a Purchase Order or Credit Card.

(Our goal is to answer your call within 2 minutes)